Use of Website

Your use of the website at  and/or the ordering of any product from Urban Herbalist 2017 Ltd creates a legally binding contract between you and Urban Herbalist subject to these terms and conditions.

These terms and conditions include any of the information or terms set out on pages on the Website linked to in these terms and conditions.

While Urban Herbalist aims to ensure that no viruses or malicious software is contained on the Website, Urban Herablist makes no guarentee as to your use of the Website and Urban Herbalist will have no liability for any damage to your computer or other hardware as a result of your use of the Website.

You may not utilize any logo or trade mark displayed on the Website.

Links to 3rd Party Websites

The Website contains links to website’s that are not controlled by Urban Herbalist. We make no guarantee’s as to the content or security of any Third Party Website and you link to and use any such Third Party Website at your own risk.

Terms of Sale

Orders may not be returned or exchanged if you change your mind so please choose carefully. Damaged products on delivery may be returned in accordance with Urban Herbalist’s damaged policy. If your item is faulty, please contact us within 7 days and we will happily replace your item for you.

Urban Herbalist endeavors to deliver all orders made by you on the Website. However, reserves the right to refuse to deliver any products ordered for any reason, including without limitation, unavailability of stock or a decision by Urban Herablist to no longer sell a product.

All prices for products on the Website are inclusive of GST.


Delivery of products will not be made until payment has been received by Urban Herbalist. 


All products ordered by you are supplied by Urban Herbalist makes no warranty as to the suitability or efficacy of any product beyond any manufacturer warranty included with the product.

The information on the Website is not to be taken as any sort of medical advice and is intended for information purposes only. Please consult a health professional for any pre-existing medical conditions. Always read the label carefully and use as directed.


Subject to your rights under the Consumer Guarantees Act 1993, Urban Herbalist will not be liable for any:

  1. Warranties, conditions and representations whether express, implied, statutory or otherwise, relating in any way to the Website, your use of the Website and the information, products supplied, offered to be supplied or advertised or accessed through the Website; and
  2. Liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage), costs and expenses suffered by you or claims made against you arising from or in connection with your use of the Website and the information, products supplied, offered to be supplied or advertised or accessed through this Website for any reason whatsoever (including negligence). 
Urban Herbalist’s maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount paid by you to Urban Herablist in respect of the product excluding any amount paid for delivery.

You agree that if any product has been acquired for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 are excluded in relation to those products.


We protect all personal information you make available to us and will not share this information with any third parties.

Expiry Dates

Some products supplied to you will include an expiry date which will vary depending on the product. Urban Herbalist will not dispatch any product that is within three months of its expiry date, unless otherwise stated on the product page.

Governing Law

The use of the Website and the ordering of any product by you from Urban Herbalist is subject to the laws of New Zealand. You agree to submit to the exclusive jurisdiction of the courts of New Zealand in relation to any dispute between you and Urban Herbalist